Quality & Food Safety

Our reputation for Quality dates back to the late 1800's when we first refined sugar in the Bundaberg area. As the refining process is essentially a continuous one, there are no distinct batches as such. Indeed, in producing the correct type of sugar there are a number of checks that occur during the refining operation to ensure that the correct specification for the sugar type is achieved at the end of the process.  

At Bundaberg Sugar we understand that Quality extends not only to meet the specification of the sugar itself but also to delivering the right quantity of product and supplying it when the customer wants it. To enable this, we rely on a set of documented procedures and checks to allow us to give our customers what they want and when they need it. Bundaberg Sugar's commitment to quality, innovation and customer service saw us become the first Australian sugar refiner to receive certification to International Quality standards. With food safety being of paramount importance, our procedures incorporate HACCP (Hazard Analysis Critical Control Points) checks. The Bundaberg Sugar refined sugar production site has achieved certification to the BRC Global Standard for Food Safety and HACCP Codex  standards covering all aspects of operation including production, packaging, distribution and staff training.

Once released in the market, we can keep track of the products by referral to batch numbers on the packages. Our quality system includes a product recall procedure which references these batch codes in the unlikely event that we need to recall our products from the market.